Discussions

Who would you talk to for participant entry fee refund insurance?
Posted: Oct. 9, 2025
What is industry standard/best practice with regards to refund policies on cancellations?
Posted: Sept. 27, 2025
Is USAT setting a new precedent by refunding everyone after the cancellation of the National Championships due to weather?
Posted: Aug. 28, 2025
If your race was cancelled due to severe weather and a racer can't make the rescheduled date, do you give them a refund?
Posted: March 10, 2025
What are your thoughts on event refunds for change of mind cancellations?
Posted: April 12, 2024
How many of you offer refunds vs deferments only? And if you offer refunds, do you offer them for any reason or on a case by case basis?
Posted: Oct. 13, 2023
I need a plan in case we need to cancel our race for bad weather. Do all races refund participants if the race is canceled?
Posted: Sept. 22, 2023
I have received quite a few emails asking for refunds due to positive COVID tests. How would you guys handle this?
Posted: May 20, 2022
What are people's current refund policies for runners who contract Covid in the day or two before the event?
Posted: Dec. 17, 2021
If you had to cancel a race 3 days before the event due to natural disaster, would you give a full refund?
Posted: June 18, 2021
How are you handling refunds for in-person events that have to be canceled and turned into virtual events?
Posted: April 9, 2021
What is your refund policy on cancellation due to weather?
Posted: Feb. 25, 2021