Surf & Turf

I ordered a promotional portrait flag from Surf Turf.
Once i had picked the size and double sided it gave me the option of holders in which i picked a wall/van brace and a spiral floor spike.
Once i had ordered it took me to postage in which i was given the option of Express next day delivery for an additional £35, and as i was after this flag asap as i wanted it for upcoming events, i paid the additional cost.

Once i had paid, i received an email from Surf turf stating the flag would be with me in 10-14 business days, which was not made clear anywhere on their website until i had bought it up that this should be made clearer to customers. I ordered on the basis that i would get asap not 3-4 weeks later. What was the extra postage option for? so i could get it after 15 business days later instead of 16 or 17 days?
They have agreed that the £10 difference in postage fees for their normal delivery of £25 to the £35 express delivery would be refunded as it is a farce to charge someone that amount of money and not actually receive it within the 10-14 days stated.

Well after my order i was told the spiral spike was unavailable and i therefore picked the other ground spike option which was £3 cheaper and i was told i would get refunded.
I then received my item 16 business days after ordering a full 3 1/2 weeks later, with more errors. They have now sent me the wrong pole for the flag i bought, sending me a straight pole for a feather flag rather than the return pole for the portrait flag, therefore even though i now have my flag i still cannot use it.
I have also still not received the £13 refund promised.

All in all an unpleasant purchase, its taken ages for it to get here and even then its wrong and cannot be used.

Would not recommend them

Great service and knowledgeable guys. We bought 2 styles from their range totalling 18 gazebos, they are tough watertight easy to erect and come in a range of colours. We would recommend